Customer service | working with
1: Understanding the possibilities
The best first step in selecting art glass is to
understand a little more about the possibilities. Following
this link will lead you to information about the types of
art glass that we offer, what types of glass are best suited
for the medium, and answers to frequently asked questions.
Although solid surface materials aren't covered, keep in mind
the same etching and carving processes can be applied to those
surfaces as well.
Step 2: Considering
the function of the piece
When you understand the possibilities, consider
what function you want the piece to serve. For example, do
you want it to draw attention, or blend with surroundings?
Frame a view? Create privacy? When you have an understanding
of what function the piece will serve, you're ready to meet
with us so we can help you with a design selection that will
achieve your goals.
Step 3: Choosing
Deciding whether you want to choose from our Design
Collections or have us create a custom design will be your
next step. Offerings from our Design Collections are available
exclusively through our dealers. We do offer retail custom
work directly to the public, but keep in mind that we do not
offer on-site measuring, delivery or installation. The competitive
pricing of materials and additional services our dealers can
offer, as well as their valuable expertise should always be
(1) Design Collections: Save money and time by choosing
a design from our Design Collections catalog. The Design Collections
have been prepared for specific products, so they often address
the needs and functions you're looking for. Simply contact
your dealer, tell them what selection you have made, and they
will take care of the rest.
(2) Custom Artwork: If you can’t find what
you want in the Design Collections, or you have an original
idea, call us to arrange an appointment for a custom artwork
consultation. Once we have the facts - the paper sample, the
fabric sample, the theme, the mood, the style - we'll work
from your ideas to develop a design concept. There is no charge
for the consultation or quote. However, we will not prepare
any new artwork without a deposit. In order to prepare a quote
we will need the approximate size, shape and thickness of
the glass, and if you need the glass to be tempered or dual-glazed.
Custom work can often take 5-6 weeks, so make sure you plan
Step 4: Finding
Please contact us if you need assistance finding
licensed Glazing Contractors and other dealers in your area.